Unfortunately Carrier Fees - Email and SMS/Text are something that isn't free. Siteworx doesn't upcharge any of these fees to make a profit of f of your usage. Any charges are simply passed through to you. As of this writing, you are not being billed for email charges in The Switch System main account. Once you begin using your own sub-account by migrating leads or as part of a campaign, this sub-account will incur these charges. They are separate than your monthly subscription and are billed only as used. The full breakdown and any FAQ'S regarding these can be found here: Carrier Fees